LanSafe Universal Edition Release Notes Version 5.1.1 These release notes are provided as a guide to help troubleshoot LanSafe deployment issues. This document is not intended to be all-inclusive. The contents of this document are copyright 2006 Eaton Corporation. For the latest updates and product release information, visit www.powerware.com. For additional installation and software assistance, review the LanSafe ReadMe file and online help/manual. Note: LanSafe for USB Devices Requires a Driver Update To use LanSafe 5.0.7 or newer on Windows with a USB connected Powerware UPS, you must first install/upgrade to Powerware UPS Driver 2.1.1. This driver is available on the Software CD and at www.powerware.com. For more information about USB support on Red Hat Enterprise Linux, see section 4.0. -------------------------------------------------------------------------------- Table of Contents 1.0 Product Description 2.0 System Requirements 3.0 Compatible Devices 4.0 New Features 5.0 Known Issues 6.0 Workarounds 7.0 Bug Fixes 8.0 Supported Third-Party UPSs -------------------------------------------------------------------------------- 1.0 Product Description -------------------------------------------------------------------------------- LanSafe is power protection software that provides UPS monitoring, control, and preventive measures against power problems that affect computer networks and equipment. Together with Powerware UPS products, computer network systems protected by LanSafe software are more reliable and less prone to down time and data corruption. LanSafe is capable of connecting to UPSs that are directly connected to the network, in addition to those that are attached to computers via USB or serial ports. LanSafe can manage up to 64 computers that receive protected power from one UPS. -------------------------------------------------------------------------------- 2.0 System Requirements -------------------------------------------------------------------------------- 2.1 Supported Platforms Operating systems are running on 32-bit processors unless otherwise specified. * Windows > Windows 98 > Windows Me - > Windows 2000 - Server - Advanced Server - Professional > Windows XP - Home - Professional - Professional x64 for AMD64, EM64T(&&) > Windows Server 2003 - Standard - - Web - Enterprise - R2 - Standard x64 for AMD64, EM64T (&&) - Enterprise x64 for Intel Itanium2(&&) * HP-UX > 10.20, 11.0, 11i (11.11) for RISC PA8500 > 11i v1.6 (11.22) for Itanium2 (&&) > 11i v2 (11.23) for Itanium2 (&&) * IBM AIX > v4.3.2 for RISC 6000 604e > v4.3.3 for RISC 6000 604e > v4.3.3 for IBM PowerPC 3(&&) > v5.1, 5.2, 5.3 for IBM PowerPC 3(&&) * Linux > Red Hat - Red Hat 7.2, 8.0, and 9.0 - Red Hat Enterprise Linux AS v2.1 and v3 for Itanium2(&&) - Red Hat Enterprise Linux v3 and v4 (ES and AS) - Red Hat Enterprise Linux v4 (ES and As) for IBM PowerPC 4 and 5 (&&) - Red Hat Enterprise Linux v4 (ES, AS and Desktop) for AMD64, EM64T(&&) - Red Hat Enterprise Linux v4 (ES and AS) for Itanium2(&&) > SuSE - SuSE Linux v7.2, 8.0, 8.2, 9.0, 9.3 and 10.0 - SuSE Enterprise Linux Server 8 and 9 - SuSE Enterprise Linux Server 8 and 9 for Itanium2(&&) - SuSE Enterprise Linux Server 8 and 9 for IBM PowerPC 4 and 5 (&&) - SuSE Enterprise Linux Server 8 and 9 for AMD64, EM64T(&&) > Fedora Core 2 * Mac OS > v10.2.8, 10.3.x and 10.4.x for PowerPC G4 * Novell NetWare > v5.0, 5.1, 6.0, 6.5 (with latest service packs) * SCO Unix Open Server > v5.0.6, 5.0.7 * SGI IRIX (MIPS) > v6.5.2.x for Indy R5000 and O2 MIPS R12000 (&) * Sun Solaris 2.x > v7, 8, 9 for SPARCstation 10 > v7, 8, 9 for x86 & - Includes support for 32 and 64 bit processors && - Running on a 64 bit processor Note: You should install the latest service packs and patches for all of the operating systems listed above. 2.2 Windows Minimum Requirements * Installed TCP/IP networking * 200 MHz processor * 32MB of RAM * 30MB of available hard-disk space * CD-ROM drive, if installing from CD * Monitor resolution must be at least 800 by 600 pixels (1024 by 768 recommended) with 16 bit color (thousands of colors) 2.3 IBM AIX Minimum Requirements * Installed TCP/IP networking * 66 MHz processor * 16 MB of RAM * 16 MB of available hard-disk space 2.4 HP-UX Minimum Requirements * Installed TCP/IP networking * 66 MHz processor * 16 MB of RAM * 16 MB of available hard-disk space 2.5 Linux Minimum Requirements * Installed TCP/IP networking * 66 MHz processor * 32 MB of RAM * 16 MB of available hard-disk space 2.6 Mac OS Minimum Requirements * Installed TCP/IP networking * 500 MHz processor * 32 MB of RAM * 16 MB of available hard-disk space 2.7 NetWare Minimum Requirements * Installed TCP/IP networking * 200 MHz processor * 16 MB of RAM * 16 MB of available hard-disk space 2.8 SCO OpenServer Minimum Requirements * Installed TCP/IP networking * 66 MHz processor * 32 MB of RAM * 16 MB of available hard-disk space 2.9 SGI IRIX Minimum Requirements * Installed TCP/IP networking * 66 MHz processor * 32 MB of RAM * 16 MB of available hard-disk space 2.10 Solaris Minimum Requirements * Installed TCP/IP networking * 70 MHz processor * 16 MB of RAM * 16 MB of available hard-disk space -------------------------------------------------------------------------------- 3.0 Compatible Devices -------------------------------------------------------------------------------- The following have been tested to work with LanSafe 3.1 Uninterruptible Power Supplies * Powerware 3105 * Powerware 3110 * Powerware 3115 * Powerware 5110 * Powerware 5115 (with firmware version 10.00 or higher) * Powerware 5125 * Powerware 5140 * Powerware FERRUPS (Serial only) * Powerware 9 Prestige * Powerware 9120 * Powerware 9125 * Powerware 9150 * Powerware 9155 * Powerware 9170+ * Powerware 9305 * Powerware 9315 * Powerware 9320 * Powerware 9330 * Powerware 9335 * Powerware 9340 * Powerware 9355 * Powerware 9370 * Powerware 9390 Note: For a list of supported third-party UPSs see section 8.0 below. 3.2 Communication Cards * ConnectUPS-E Web/SNMP 10/100 Card (X-Slot) (firmware v3.11 or higher required) * ConnectUPS-X Web/SNMP 10/100 Card (X-Slot) (firmware v3.11 or higher required) * ConnectUPS-BD Web/SNMP 10/100 Card (X-Slot) (firmware v3.00 or higher required) * ConnectUPS-M (firmware v4.01 or higher required) * X-Slot Single Serial Port Card * X-Slot USB Card (see Powerware UPS Driver ReadMe for more information) * Expansion Chassis with compatible option card * Multi-Server Card (firmware v2.05 or higher required) -------------------------------------------------------------------------------- 4.0 New Features -------------------------------------------------------------------------------- 5.1.1 - Support for 64 bit operating Systems LanSafe supports 64 bit operating systems mentioned in Section 2. -------------------------------------------------------------------------------- 5.0 Known Issues -------------------------------------------------------------------------------- 5.1 Windows Issues - USB Support Current version does not have a support for USB communication for Windows x64 Operating Systems. LanSafe 5.1.1 does not support Dry contact UPS. For Dry contact UPS, please use LanSafe 5.0.8 Installation LanSafe does not get installed on NT 4 server and NT workstation. Please use LanSafe 5.0.8 for this type of installation. - Manual Shutdowns Restart values for manual shutdowns are not always honored. Do not use manual shutdowns for maintenance shutdowns. -------------------------------------------------------------------------------- 5.2 Linux Issues - Segmentation Fault when glibc version is glibc-2.3.3-98.61 There are some issues for glibc-2.3.3-98.61 with SuSe Linux Enterprise Edition 9 according to Novel. Current version of LanSafe will not work if glibc-2.3.3- 98.61. Please revert your System to older version of glibc. - PowerPC p510 Serial Port port not detected This is because your Power 5 may not contain built in serial port or serial port on your Power 5 PC may be of type "virtual" connection like S1 and S2. These can be used for a local console (i.e, when we connect a console using a windows machine running HyperTerminal), remote console or a call-modem connection. S1 and S2 CANNOT be used to connect printers or UPS to the p510. You need to add external serial port card in order to get extra port. After installing serial port card and its driver, you have to select custom serial port while LanSafe installation and has to provide path of custom serial port(like /dev/dg/dgnc/ttyn1a). - USB not supported on PowerPC Current version does not have a support for USB communication for PowerPC machines for SUSE and RHEL4. - On changing the Communication settings, for Serially connected UPS on Power 5, the power monitor service crashes as it looses communication to UPS. You need to uninstall the application and then reinstall it order to reconnect from console. - USB Support for 64 bit OS Current version does not have a support for USB communication for Itanium 64 machines with SUSE and RHEL4. SUSE 64 bit OS does not support USB. -------------------------------------------------------------------------------- 5.3 Mac OS Issues - Broadcast User List LanSafe 5.x uses the /etc/passwd file to generate a list of broadcast users. Unix systems generally use an etc/passwd file to manage user accounts. The Mac OS uses a database to manage user accounts. The Mac OS provides a default /etc/passwd file, but does not maintain or use the file. Apple suggests that a user does not modify the /etc/passwd file after initial installation. At this time LanSafe 5.0 will only be allowed to broadcast to the default users found in the /etc/passwd file. Note: the /etc/passwd file will contain extraneous text, do not select any text other than username to add to the broadcast list. -------------------------------------------------------------------------------- 6.0 Workarounds -------------------------------------------------------------------------------- - Installing LanSafe for USB communication on Linux 64 bit OS For Controller and Memebr installations with USB communication on 64 bit RHEL4 Operating Systems, use install_USB64.sh or linux_el4_USB64.tar. Please do not use install.sh for this installation. - LanSafe does not Work with SUSE 9 if it is upgraded with Service Pack3 Uninstall current LanSafe version and install it again from Software Suite CD. - Detection of UPSCodeII UPSs at Run Time If a UPS that communicates serially via the UPSCodeII protocol (for example, the Powerware 9305) is not detected when using the Communication Settings dialog box at run time, wait a few minutes and try the detect again. - LanSafe does not Work with Web Cards If you are not able to use LanSafe with a UPS communicating via an SNMP Web Card, you may need to install the Secure Sockets Certificate. Read the ConnectUPS documentation for more information. - USB Communication Problems If you experience problems when using LanSafe communicating with a UPS via USB, review the ReadMe document for the UPS Driver. - Uninstall on Unix Running the uninstall script on Unix systems deletes all files and directories with the exception of the install directory (By default, this is /usr/Powerware/LanSafe/). You must manually delete the 'LanSafe' and 'Powerware' directories. - Windows Control Panels and LanSafe Installation Close all Windows Control Panel windows before installing the software. Leaving Control Panels such as the Services Control Panel open during installation can prevent the LanSafe service and other components from being installed properly. - ConnectUPS Web/SNMP You must configure your ConnectUPS device so that the "Load Segment to Restart following the return of AC Line" setting is "No" for each load segment. This setting is displayed on the Configuration>UPS Shutdown and Restart Settings page. Note: The "Delay Before" setting on the far right must be a valid value (between 30 to 3600 seconds) in order to set the load segment values. - Windows Console may not connect to localhost on RHEL4AS In case you get 'Could not found Controller' message on windows console, you need to modify /etc/hosts file according to your hostname and IP address -------------------------------------------------------------------------------- 7.0 Bug Fixes -------------------------------------------------------------------------------- FerrUPS reports incorrect information Fixed the following bugs for a serially connected FerrUPS: * During an AC failure, the input frequency still showed 60Hz. * "Shutdown Imminent" and "Shutdown Imminent resolved" alerts occurred during Low Battery. -------------------------------------------------------------------------------- 8.0 Supported Third-Party UPSs -------------------------------------------------------------------------------- * Sola - Sola 8000 - Sola 4000 - Sola 3010 - Sola 1000 - Sola 640 - Sola 625 - Sola 530 - Sola 305 * HP/Compaq - T2200 XR - T1500 XR - T1000 XR - T700 - R12000 XR - R6000 - R3000 XR - R1500 XR - Legacy * Densei-Lambda - Densei-Lambda 9126 * NCR - 4093 Series - 4091 Series - 4084 Series - 4072 Series - 4071 Series - 4070 Series - 4052 Series - 4054 Series - 4074 Series * Unisys - UPS 9170 - UPS 9125 - UPS 5115 - PM Series - UP800 - UP6000 - UP700M - PR Series - UPR - PRC - PRB - PRA - UPS5125 * Stabiline - SP Series - SL Series - SW Series - SPW Series * Superior Electric - SPW Series - SL Series - SW Series - SWR Series * APC - Smart-UPS - Matrix - Symmetra - Silcon - Back-UPS 9