Carter Sullivan Ltd has developed a range of standard Service & Maintenance plans designed to suit most business types although we have also provided a "client design" facility in which different features can be added or removed to suit individual requirements.

We can provide repair, support and UPS maintenance contracts on most makes and models of UPS including:

Best Power - Eaton Powerware - APC - Riello
AEC -  Leibert - MGE - AVK - Chloride - Sola - Gamatronic

Business Critical 4:
          
Annual preventive maintenance visit
Priority response to fault calls within 4 clock hours
Access to 24hr 365day service support
Labour inclusive
Parts inclusive
Travel inclusive

Business Critical 6:
          
Annual preventive maintenance visit
Priority response to fault calls within 6 clock hours
Access to 24hr 365day service support
Labour inclusive
Parts inclusive
Travel inclusive

Business Essential

Annual preventive maintenance visit
Priority response to fault calls within 8 clock hours
Access to 24hr 365day service support
Labour inclusive
Parts inclusive
Travel inclusive

Business Focal

Annual preventive maintenance visit
Response to fault calls by end of next working day response
Access to 24hr 365day service support
Labour inclusive
Parts inclusive
Travel inclusive

Service level contracts are designed for UPS that do not support business dependent services.

Service level contracts provide:

Programmed preventive maintenance visit/s
Discounted spare parts

Service contracts are available in the following formats:

Service 2/24

• 2 Maintenance Visits Per Annum            24hr Attendance Windows

Service 1/24

• 1 Maintenance Visit Per Annum              24hr Attendance Windows

Next Business Day Swap Out contracts are designed for small UPS under 2kVA.

NBD Swap Out contracts provide:

A complete replacement UPS
Discounted battery replacement

Client Design

"Client Design" contracts allow you to "pick & mix" various attributes of service and maintenance and design your own solution.

Simply select the criteria required from each drop down and press the submit button. We will review your design and return a costing to you.

Please don't hesitate to contact us if you would like to discuss this further. Or call us on 0800 032 97 99.