UPS – the Carter Sullivan way
Our reputation precedes us
Safety
Our highest priority. Whether we’re planning, installing or maintaining your UPS system, the welfare of you and your team is always front-of-mind.
Honesty
It’s pretty simple: We do what we say we will, when we say we will. No fibs or fobbing-off – ever. We straight-talk and keep our promises.
Accountability
We own our actions. In the highly unlikely event of there being an issue with any of our work, we won’t look for scapegoats – we’ll find a solution.
No shortcuts
Given its importance in safeguarding your infrastructure, we never compromise or cut corners with your UPS. Our reputation is built on our thoroughness.
Passion
Even after more than two decades in UPS engineering, we still get great satisfaction from a job well done. Big or small, every project is a passion project.
Innovation
No standing still and stagnating. We’re always at the leading edge of UPS technologies and strategies – so our clients can be, too.
Our leadership team
Mark Anderson
Managing Director
Mark Anderson
Managing Director
I am incredibly proud of Carter Sullivan and the people that make it all happen. Over the last 19 years we have had our ups and downs, it is not always easy working in an industry that by its very nature has criticality at its very heart. We have however grown into a strong, respected business that is determined to deliver to our customers. I am probably most proud of how we lead when it comes to health & safety. We lead by example even creating specialist training courses to support our team, two of which are recognised by City & Guilds.
Maddy Anderson
Director
Maddy Anderson
Director
As one of the directors of Carter Sullivan it has been a massive sense of achievement to see the company develop totally from the start with the other director being the only engineer / sales & marketing personnel and myself juggling a business start up with a young family. Over the years the company has grown to employing 32 people, two buildings and a fleet of vans with a large customer base. It has not been without its challenges, but these have been over come and exceeded all expectations
Luke Andrews
Sales Manager
Luke Andrews
Sales Manager
In the last 7 years working for Carter Sullivan I have seen our annual sales go from £1.7M to over £4m. Our team double in size and to now be doing business with all the major manufacturers and players in the industry. We’ve done a lot of work and have come a long way but there is still lots of work to be done. Our standards and goals get higher every year which means I have to improve every year too. There is never an “easy” sale, you always have to check and double check the detail when planning a job in no matter the size.
Ben Allman
Operations Manager
Ben Allman
Operations Manager
No two days look the same at Carter Sullivan, one day we might have engineers in London data centers, the next they're maintaining power protection for the olympic cauldron. This inevitably comes with challenges. Navigating these challenges and finding solutions that satisfy both our team and our customers makes my work both exciting and rewarding
Rob Pearson
Installation & Service Support Supervisor (ISS)
Rob Pearson
Installation & Service Support Supervisor (ISS)
At Carter Sullivan, I'm immensely proud to work alongside a dedicated team during this exciting phase of growth. Our shared passion for delivering bespoke installations fuels our collective spirit, creating a palpable energy within the company. Each day brings new challenges, but facing them together is incredibly rewarding.
Ali Harrison
Service Sales Manager
Ali Harrison
Service Sales Manager
I have worked for here for over 2 years and feel a valued member of the team and enjoy working with my colleagues. I manage our customers who are on a maintenance contract and its vital to build a great relationship with them so that they trust us and continue to do business with us. Part of the role is looking after the customers on their journey and ensuring that their UPS systems are safe and maintained. Each day can be varied but challenging to ensure our customers are our priority.
Alastair Stott
Business Development Manager
Alastair Stott
Business Development Manager
I joined Carter Sullivan in September 2023, having spent the last 20 years working in Sales and Account Management within the critical power industry. Having dealt with Carter Sullivan for 15 years, I knew first-hand the expertise of the team I was joining. Health & safety and customer service are paramount to the way we all work. We have a diverse range of new and long-standing customers and have extensive experience in numerous sectors.
Our accreditations
Our values
- Genuine passion
- We find that the correct path and the easiest path are rarely the same thing – and that suits us just fine. We have a genuine interest in developing and delivering perfect solutions for our customers.
- Steadfast reliability
- We hold ourselves accountable for every action and decision we make. In an industry in which words and deeds can sometimes fail to align, we’re major advocates for always delivering on promises.
- Respect and collaboration
- At a surface level, it’s our services – consultancy, installation, aftercare – that you’re paying for. But our customers know that, in reality, our partnership with them goes far deeper than that.
- A commitment to excellence
- No quick fixes, and no corner-cutting – ever. We do it well, we do it right and we do it safely. We understand that your reputation relies on us maintaining ours.
- Ahead on sustainability
- We’re proud to be at the forefront of the green revolution in UPS systems. Your solution is designed with energy efficiency in mind, and we’ll recycle it when it’s eventually decommissioned.
Careers
Interested in joining the UK’s largest in-house team of critical-power engineers? We offer hands-on, industry-leading training, alongside clear paths for career development. Take a look at our company values and benefits.
Training
We offer City and Guilds-accredited training – from tutelage in specific products to in-depth courses in critical-power engineering. For total immersion, we have our own on-site training centre in Bedford, complete with batteries, bypass switches and fully operational UPS systems.