UPS Maintenance – the Carter Sullivan way
Our UPS maintenance packages are tailored to your system’s specific needs. Through our scheduled visits, its performance is optimised, downtime is avoided, and, ultimately, savings are made.
Why is UPS maintenance vital?
- Optimising performance
- Regular maintenance ensures your UPS system operates at peak efficiency, minimising downtime and greatly extending the life of the unit.
- Preventing overheating
- Our maintenance services include cleaning, dust removal and environment analysis to prevent overheating – a common cause of UPS failure.
- Extending component lifespans
- By regularly checking and maintaining components such as fans, batteries and capacitors, their lifespan can be extended, reducing the need for costly replacements.
- Minimising repairs
- Proactive maintenance can identify potential issues before they become serious, avoiding extensive, unexpected repairs down the line.
- Updating software and security
- Our updates to your UPS system’s firmware and cybersecurity protections keep it secure and functioning optimally with other technologies.
- Maximising power protection
- Maintenance ensures your UPS system provides reliable power protection, safeguarding your critical business operations against interruptions.
- Preserving your UPS warranty
- Our written maintenance reports secure your UPS system’s warranty, making it easier to claim for any issues or component replacements.
- Tailoring a plan for longevity
- Carter Sullivan’s Managed Service is tailored to your specific UPS set-up, ensuring personalised care and a longer life for your system.
Our process
The length of our engineer’s on-site visit will be dictated by the size and complexity of your UPS system. For a relatively small UPS, maintenance often takes around 45 minutes. For more standard-sized UPS systems, the maintenance process usually takes around 60 to 90 minutes.
Environment analysis
The most common cause of UPS failure is overheating. Unsuitable surroundings can lead to this, as can dust build-up. We’ll thoroughly clean your UPS, and identify any environmental risks.
Software updates
Our engineers will perform any firmware and cybersecurity updates your UPS may need. Like most modern technology, a UPS system relies on onboard software to work at its best and keep your business optimally protected.
Component check
Components such as fans, batteries and capacitors will be checked for wear. We’ll advise you well in advance if a component may need replacing, while keeping it safely operational until then.
Report and recommendations
We’ll produce a written report outlining all actions undertaken during the visit, such as the cleaning of components and updating of firmware. The report also details any recommendations regarding the future of the UPS.
Environment analysis
The most common cause of UPS failure is overheating. Unsuitable surroundings can lead to this, as can dust build-up. We’ll thoroughly clean your UPS, and identify any environmental risks.Software updates
Our engineers will perform any firmware and cybersecurity updates your UPS may need. Like most modern technology, a UPS system relies on onboard software to work at its best and keep your business optimally protected.Component check
Components such as fans, batteries and capacitors will be checked for wear. We’ll advise you well in advance if a component may need replacing, while keeping it safely operational until then.Report and recommendations
We’ll produce a written report outlining all actions undertaken during the visit, such as the cleaning of components and updating of firmware. The report also details any recommendations regarding the future of the UPS.
Our partners
We’ve long maintained strong partnerships with the leading manufacturers of UPS systems. These brands trust in our expertise in maintaining their products.
FAQs
Got a question about our maintenance packages? If the answer isn’t below, get in touch, and we’ll respond to any queries you may have.
- How are your maintenance packages calculated and billed?
- The costing of your maintenance package will be based on the size of your UPS system(s). Our standard contracts are across 12 months, paid annually. We do offer contracts of up to five years, however – alongside the option to pay via monthly subscription.
- Do you offer different tiers of maintenance cover?
- We do. We can create a package for you that covers maintenance only; covers maintenance and callouts; or covers maintenance, callouts and repairs.
- Can I get a maintenance package on a UPS not supplied by Carter Sullivan?
- Yes. Please get in touch to discuss the details of your existing UPS system, and the level of maintenance and servicing you require.
- Is it possible to rent a UPS system as part of a maintenance package?
- You want our Future-Proof Protection subscription service, which offers a bespoke UPS solution and ongoing maintenance for a low, fixed monthly fee.
Total peace of mind
Working with you, Carter Sullivan will produce a bespoke maintenance plan, shaped by your specific type of UPS equipment, its physical location, the infrastructure it protects, and how often it is deployed.