Managed Service
by Carter Sullivan
For new and existing IT Power Systems, our managed service includes everything you and your business requires for complete confidence in your entire power infrastructure.
Download our FREE 14 page Power Vulnerabilities Guide
 
Dependable power can be a major concern among modern businesses
Why Carter Sullivan Managed Service
  • Give peace of mind to you and your team
  • Quickly identify your power vulnerabilities
  • Optimise your infrastructure for stability
  • Reduce operational costs and downtime
  • 365 day/24hr onsite response
Our Managed Service process is unique and has been developed to give you complete confidence in your IT power infrastructure. You’ll have access to technical support, advice and guidance from us, the UK’s leading provider of power protection systems. As part of this service we also offer 365 days a year 24 hours a day onsite response.
100+ Businesses trust Managed Service
 

How we stabilise and optimise your IT power infrastructure

Our process quickly and accurately identifies vulnerabilities within your system to be solved immediately. Once your power is stabilised, scheduled preventative maintenance provides future peace of mind combined with our on-site response service.

Power Audit

Within your Power Audit an electrical engineer will provide; a single line diagram of installation, a circuit list, an asset list including PDUs/UPS and a written status report

Power Map

Our exclusive Power Map is a visual aid allowing you to understand your power system and in the event of a problem, quickly identify the point of failure, and rectify it.

Optimisation of your system

We help develop a proactive plan that mitigates critical power risks.

Our process ensures we identify any vulnerabilities in your infrastructure and if necessary, install upgrades to secure your power.

Preventative maintenance

As well as performing scheduled preventative maintenance for peace of mind, our engineers are available 365 days a year, 24 hours a day to offer support in the event of a fault

 
 
Features of our Managed Service

Every new client relationship begins with a Power Audit We complete a Power Audit within 15 days of your planned start date. During the Power Audit an electrical engineer will complete the following checks:

  • Single line diagram of your installation
  • Circuit list
  • Asset list including PDUs/UPS
  • Written status report

The written status report will provide you and us with an overview of your current power infrastructure. In our report, we can highlight issues of concern and make suggestions on changes you may consider – including ways to make savings on your electricity bills.

Trained technicians will check that all software is up-to-date and correctly installed and functioning.

Our engineers will ensure your IT equipment is running the latest firmware, personally installing and configuring it themselves if required.

Whether you’ve noticed a problem, our technical staff do, or an automated system picks it up – we’ll be on hand to manage and maintain your power systems.

We’ve spent over 15 years’ advising our clients on how to maximise their budgets. We will help you to set priorities and align your power systems plans to your IT strategy – and back this up with the data you need to make decisions.

Our Technology Enablement Sessions are designed to maximise user acceptance, engagement and ultimately, the utilisation of the technology that powers your business.

We will help you to develop a proactive business continuity plan that avoids and mitigates critical power risks.

We will provide comprehensive and clear user and operator training that’s appropriate for both non-technical and experienced staff.

With our help all power infrastructure assets will be accounted for, deployed, maintained, upgraded, and correctly disposed of when the time comes.

A visual diagram to help you understand your system in the event of any issue it will enable you to quickly identify the point of failure which we can rectify.

If you are concerned about how your business will cope and react to disruption with our power systems, our Power Map provides a logical and intuitive way of planning­­­­­ your recovery. Premium subscribers will receive an exclusive Power Map of their business. Basic and enhanced subscribers can purchase a Power Map of their business for an additional fee.

Expert advisers on our help desk will have all the information about you, your systems and your business that they need to return your system to peak performance in the event of a failure.

Our support packages include equipment cleaning, installation inspection and operation environment checks, mechanical inspections, measurements and adjustments and an overall system check.

In the event of a failure that cannot be rectified by our technical support team, an engineer will attend the site to investigate and fix the fault.

 
Talk to us to find out the best service package for your business
Request a call back

Expert resources to help your company succeed

On-site response 24/hrs a day
As well as human telephone support, on-site response gives further peace of mind
Employee technical training
Training and knowledge passed from our experts to yours
Scheduled preventative maintenance
Expert engineers maintain your equipment to mitigate power faults
 

Compare our Managed Service packages

  • Power Audit
  • Software Updates
  • Firmware Updates
  • Incident Support
  • Procurement Support
  • Technology Enablement Sessions
  • Business Continuity Planning
  • User Training
  • Asset Management
  • Power Map
  • Technical Support
    7 Days 24hrs
  • One Preventive Maintenance Visit
    7 Days 24hrs
  • On Site Response
    Within 4hrs
  • Call Out Labour Included
    7 Days 24hrs
Standard Enhanced Premium
Power Audit
Software Updates
Firmware Updates
Incident Support
Procurement Support
Technology Enablement Sessions
Business Continuity Planning
User Training
Asset Management
Power Map
Technical Support Mon-Fri/9-5pm Mon-Fri 24hrs 7 Days 24hrs
One Preventive Maintenance Visit Mon-Fri/9-5pm 7 Days 24hrs
On Site Response Next working day Within 6hrs Within 4hrs
Call Out Labour Included Mon-Fri/9-5pm 7 Days 24hrs
 

Take the step toward securing your businesses power infrastructure

Contact our experts
As well as human telephone support, on-site response gives further piece of mind
We arrange a Power Audit
Training and knowledge passed from our experts to yours
Support and advise on securing your power
Expert engineers maintain your equipment to mitigate power faults

Managed Service by Carter Sullivan

+44 (0) 1234 781500
  • Quickly identify your power vulnerabilities
  • Optimise your infrastructure for stability
  • Reduce operational costs and colleague time
  • Minimise expensive downtime
  • Peace of mind for you and your team
  • *We aim to respond to all enquiries within 1 hour between Monday - Friday 09:00 - 17:30